If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. Appointments that are not cancelled by 12 pm (Noon) one (1) business day prior to your scheduled appointment (or by 12 pm on Friday for appointments taking place the following Monday) may be subject to fees. The fees vary depending on the type of appointment that was missed.
There is no charge for rescheduling or cancelling an appointment if we are notified. Fees may be waived due to family or health emergencies at the discretion of the physician.
A missed appointment is when you fail to show for a scheduled appointment without notifying the clinic or when you cancel without sufficient notice.
As a courtesy, this clinic sends appointment reminders via email or telephone for all scheduled appointments. If you do not receive an appointment reminder, you are still responsible for arriving on time to your scheduled appointment. A telephone or email appointment reminder is not guaranteed, nor does a lack of one signify a void in our appointment cancellation policy.
Updating Contact Information for Existing Clients:
When updating your personal information with our clinic, please email us with your new home/email address, phone/cell number and/or Medicare insurance number.
Fees
Physician appointments are covered by provincial Medicare policy, unless expressly indicated. Charged fees may apply in situations of missed appointments. Please contact our office for details on fees for private consultations.